Product Warranty
HydroLync provides warranty coverage against manufacturing defects and material flaws for all products.
Warranty Period
- Oil Coolers (Air/Water-cooled): 12 months from commissioning
- Accumulators: 12 months from commissioning
- Plate Heat Exchangers:12 months from commissioning
- Accessories & Consumables: 12 months from using
Warranty Coverage
- Material and workmanship defects arising from the manufacturing process
- Product performance failures under normal operating conditions
- Product specifications that differ from the factory data sheet
Warranty Exclusions
- Damage caused by improper installation, operation, or maintenance
- Defects resulting from failure to follow the operating manual
- Products modified or repaired without authorization from HydroLync
- Normal wear and tear, and consumable parts
- Damage caused by contamination of the working medium
- Use exceeding maximum allowable pressure or temperature ranges
Note: Proof of purchase (invoice, purchase order, etc.) is required for warranty claims. Please submit warranty claims in writing (including email).
Returns & Exchanges
Return Conditions
- Return requests must be made within 14 days of delivery
- Products must be unused and in original packaging
- Custom-made or made-to-order products are non-returnable
Exchanges
- Products damaged during shipping or incorrectly delivered will be exchanged free of charge
- Products with confirmed manufacturing defects will be exchanged or repaired at no cost
Procedure
To initiate a return or exchange, please contact info@hydrolync.com to request an RMA (Return Merchandise Authorization) number. Products returned without an RMA number will not be accepted.
Shipping Policy
- Domestic Shipping: Dispatch within 2-5 business days after order confirmation (stock items)
- International Shipping: 7-21 business days depending on destination
- Custom Products: Delivery schedule provided separately
- Shipping costs are calculated based on product size, weight, and destination
- Import duties, taxes, and customs fees are the responsibility of the buyer
Note: For bulk orders or expedited shipping, please contact our sales team.
After-Sales Service
- Hydraulic system consulting and technical support
- Product selection and sizing assistance
- Accumulator gas charging and pressure testing services
- Cooler performance inspection and maintenance guidance
- Paid repair services available beyond the warranty period
Disclaimer
HydroLync shall not be liable for any direct, indirect, incidental, or consequential damages arising from improper use, unauthorized modifications, or acts of third parties. Please ensure compliance with the technical specifications and operating manuals when using our products.
